Our Quality Promise means that our team of industry-recognised experts produce awareness and training material are of the highest quality and are so confident about our courses and your learning experience that if you are not fully satisfied, we will provide you with a free place, on the same course, within 6 months of the original course date. You will be able to use your original course material unless there has been substantial changes, upon which you will be provided with updated material, free of charge. We recognise that we have a responsibility to our clients, and ourselves, to make sure our material (either awareness material or training material) is the bets it can be and, as such, we provide every single attendee or client to evaluate that material, the overall course as well as all the instructors and consultants. It is only by consistently analysing and utilising the feedback and data that we can maintain the quality by identifying any areas where change is needed.
If you are dissatisfied with any of our services or material, then please inform us within 28 days of delivery and Siker will:
- Provide a point of contact who will review all elements of your issue within 3 days of receipt.
- Contact you with their initial findings and work with you to identify a solution that fits your original learning objectives.
- Aim to achieve a resolution that is satisfactory within 5 working days. If this is not possible, then we will work with you to agree an action plan and keep you updated with progress against it.
- If we have failed to meet our high quality standards, you will be offered a full refund.